JOB TITLE: Technology & Membership Specialist
STATUS: Full time, exempt, salaried
REPORTS TO: Director of MLS and Technology Services
OVERVIEW: The Technology & Membership Specialist serves a key support role at the intersection of customer service, technology, and member engagement. This position is responsible for delivering prompt, effective technical support to CAAR staff, members, and Hillsdale Conference Center clients, as well as assisting with membership services. Success in this role requires a balance of tech-savvy troubleshooting, strong interpersonal communication, and a passion for delivering excellent service.
RESPONSIBILITIES:
REQUIREMENTS:
HOW TO APPLY:
STATUS: Full time, exempt, salaried
REPORTS TO: Director of MLS and Technology Services
OVERVIEW: The Technology & Membership Specialist serves a key support role at the intersection of customer service, technology, and member engagement. This position is responsible for delivering prompt, effective technical support to CAAR staff, members, and Hillsdale Conference Center clients, as well as assisting with membership services. Success in this role requires a balance of tech-savvy troubleshooting, strong interpersonal communication, and a passion for delivering excellent service.
RESPONSIBILITIES:
- Provide Tier 1 technical support to staff and Hillsdale Conference Center guests, both in person and via phone/email.
- Support members on questions or issues related to CAAR products and services, including the Multiple Listing Service (MLS) and member tools.
- Act as the secondary point of contact for customer inquiries, resolving issues directly or referring them to the appropriate team member.
- Monitor recurring technical issues and recommend system/process improvements to enhance the overall user experience.
- Assist with maintaining accurate member records in both the association database and MLS system.
- Support membership operations, data entry and related programs and services.
- Manage daily REALTOR® Store operations: monitor inventory, process sales, and recommend product updates.
- Contribute to a positive and collaborative work environment.
- Perform other duties as assigned.
REQUIREMENTS:
- Work Environment: 100% in-person, Monday–Friday
- Education: Degree or certification in Information Technology, Cybersecurity, Computer Science, or a related field
- Experience: 1–2 years in a technical support, membership services, or similar customer-facing role
- Technical Skills:
- Proficiency with Microsoft Office Suite
- Familiarity with customer databases and ticketing systems (a plus)
- Core Competencies:
- Excellent written and verbal communication
- Strong organizational and multitasking abilities
- Ability to work collaboratively with individuals from diverse backgrounds
- Comfort lifting and moving up to 20 lbs., as needed
HOW TO APPLY:
- Interested candidates should send a cover letter and resume to: resumes@caar.com.
